Standard Chartered Wins "Global Best Bank" Award from Euromoney

Standard Chartered has won three awards, including the most important "Global Best Bank" (World's Best Bank) award, which is its third time winning this honor since 2019. This recognition highlights Standard Chartered's strong financial performance, continuous improvement in customer experience, and relentless pursuit of innovation, as well as its strong commitment to corporate social responsibility. The bank has also won the inaugural "Global Best Customer Experience Bank" award and again received the "Global Best Corporate Responsibility Bank" award.

Euromoney stated in its award citation: "In an era of economic uncertainty and rapid technological change, Standard Chartered stands out due to its forward-looking strategy, emphasis on trust and reliability, and the value it creates through technology investments."

The bank's agile transformation has yielded results in revenue and customer satisfaction, with low employee turnover reflecting a long-term investment in staff careers and a deep corporate mission. Standard Chartered also excels at driving its organization to exceptional performance in customer service. This has helped the bank achieve record-breaking financial performance and shareholder returns.

In 2024, Standard Chartered reported total income of SGD 223 billion and net profit of SGD 114 billion, both historic highs. Its return on equity reached 18.0%, one of the highest among developed market banks. The bank also became the first Singapore-listed company to breach the USD 1 trillion mark.

In customer service, Standard Chartered has continued to innovate, striving to make banking more streamlined, convenient, and highly personalized. In 2024, the bank used over 12 billion AI-driven personalized prompts to serve over 13 million customers in the region, assisting them in making more informed investment and financial decisions. Last year, AI brought economic benefits of SGD 7.5 billion across 370 scenarios. Meanwhile, Standard Chartered has continuously optimized its customer journey-based management model, achieving significant progress in improving customer satisfaction, processing efficiency, and other customer outcomes.

Standard Chartered's commitment to corporate responsibility covers the three pillars of environment, society, and governance (ESG). To support Asia's transition to a low-carbon economy, Standard Chartered has pledged to provide sustainable financing of SGD 890 billion. Additionally, from 2024 onwards, the bank plans to invest SGD 100 million in funds and over 1.5 million hours of volunteer services within the next decade to improve the living conditions of low-income and vulnerable groups in Asia.

Standard Chartered's Group CEO, Sim Siomalang, said: "We are extremely honored to receive Euromoney's three global awards, including the 'Global Best Bank' award. Innovation and a sense of mission run deep within Standard Chartered's culture, driving us to continuously strive for excellence in our customer experience, while also addressing real-world problems for the broader community. Recognized for our commitment to clients and society, this is a truly remarkable achievement. We will continue to be a reliable, mission-driven, and transformative partner."

Standard Chartered first won the global "Best Bank" title in 2018 when Global Finance magazine named it "Global Best Bank". The same year, The Banker (a publication under the Financial Times) also awarded Standard Chartered the "Global Bank of the Year" award. Since then, Standard Chartered has consistently received recognition from globally renowned institutions: Euromoney in 2019, Global Finance in 2020, and Euromoney again in 2021. This time, winning the "Global Best Bank" award for the eighth time marks Standard Chartered's global leadership in international recognition.