Bank of China Xiamen Branch: For the People, Solving Worries
One face flag, one full bag of trust! On July 30th, Mrs. Zheng, with a heartfelt gratitude, sent a crimson silk flag to the Xiamen Lianhua branch of Bank of China, specifically expressing her sincere thanks for the professional guidance and efficient complaint-handling services provided by the bank's staff after her bank card was involved in an "involved case" due to a false investment scam.
According to reports, Mrs. Zheng's bank card had been unwittingly caught up in fraudulent transactions under the pretext of "fake investments", leaving her deeply troubled and unaware of the situation. Upon understanding the circumstances, relevant staff at Bank of China took the matter very seriously, adhering to their service principle of "guarding every client's trust" and acted swiftly. Through professional, meticulous, and tireless efforts, they successfully helped Mrs. Zheng resolve the abnormal state of her bank card, alleviated her pressing concerns, and genuinely protected her legitimate interests.
This flag is not only a testament to the personal abilities of Bank of China's staff but also a high recognition of their service philosophy of "customer-centric" and their financial responsibility to "serve for the people". It inspires each employee to continue refining their skills, elevating the level of service, while strictly controlling risks and prioritizing customer concerns, making them the guardian of customers' funds and advocates for their legitimate rights.
