China Citic Bank's "Lingxi" AI Robot Shines at World Artificial Intelligence Conference

Recently, the 2025 World Artificial Intelligence Conference and Global AI Governance High-Level Meeting was held in Shanghai. China Citic Group brought together its 20 subsidiary companies for the fourth consecutive year to showcase their exploration of frontier technologies such as quantum technology and AI for Science, and leading practices in emerging industries like smart manufacturing and low-altitude economy. China Citic Bank, as a digital inclusive bank under the group, participated in the "Financial Empowerment" zone, showcasing its "Lingxi" AI robot, which innovatively explored the concept of "one-sentence banking", writing a new chapter in digital finance.

This time, China Citic Bank focused on showcasing its "Lingxi" AI robot, which emphasized digitalized customer service experience and brought about a new upgrade in interactive methods. In response to the traditional intelligent customer service's delays in responding, low self-service rate, and complex service paths, users do not need to download an app; through WeChat mini-program "China Citic Bank Micro Services", they can enjoy convenient financial services experiences.

At the exhibition site, China Citic Bank's "Lingxi" AI robot interactive area attracted many attendees. Users can simulate the "Lingxi" AI robot through a simulated on-site experience, and with just one sentence instruction, they can complete transactions, balance inquiries, and proof of opening, among other financial services consulting and handling. The AI robot applies the "China Citic Bank Micro Services" mini-program to achieve intelligent interaction experiences for customers, with over 100,000 monthly active users, providing a benchmark example for exploring large models in the field of smart customer service.

"Lingxi" AI robot application interface

As the new production forces drive digital finance development, the "tech + data" dual-drive model has already become an important driving force for digital finance development. China Citic Bank, as a digitally driven inclusive bank, will continue to explore large models and other frontier technologies in financial services. Meanwhile, it will leverage its eco-cooperative advantages to write a new chapter in both "digital" and "inclusive" stories, contributing its power to high-quality economic development.

(Audited by Ou Yunhai)