People's Insurance "All-in-One" Service for Flood Relief in Guangdong

Recently, torrential rains hit multiple areas of Guangdong Province, prompting the issuance of numerous red alerts for flooding. The affected regions suffered severe losses. People's Insurance swiftly activated its major disaster emergency response plan and implemented various emergency measures to respond to the crisis.

Lightning-Fast Response: Building a "Shield" After the Disaster

In the face of this severe flooding, People's Insurance's "All-in-One" service system rapidly came into operation. The pre-loss assessment, rapid loss assessment, and green channel for insurance claims were quickly opened. On August 5th, our investigators arrived at the worst-hit areas in Dongguan City to conduct a thorough survey of the affected fields and farms. Within just a few hours, the first batch of agricultural insurance claims totaling over 60,000 yuan was accurately paid out to the affected farmers. "I never thought I'd get my compensation on the same day! This is truly like 'timely rain'!" exclaimed one grateful farmer who received the payment.

As of August 6th, People's Insurance Dongguan Branch had quickly paid out agricultural insurance claims totaling over 140,000 yuan to provide a solid foundation for post-disaster agricultural recovery.

To respond fully to the disaster, People's Insurance has now activated "rapid processing" for all insurance claims resulting from this flood event, with compensation arriving within just three hours of submission.

Collaborative Efforts: Building a Multi-Dimensional "Rescue Network"

This flooding disaster affected a wide range of areas in Guangdong Province, making it difficult for any single entity to respond effectively. People's Insurance leveraged its nationwide mobilization capabilities to quickly build up a cross-regional cooperation support network. The company's headquarters and Guangdong Provincial Branch dispatched professional teams from within their jurisdictions to Dongguan City to provide assistance. Over 40 experienced investigators and equipment were rapidly deployed to the disaster zone, along with more than 80 professional tow trucks to support the front lines in Dongguan City.

In the worst-hit areas of Huangjiang, Changping, Dalang, and Zhangmutou, People's Insurance set up temporary "red canopy" service stations for customers to report claims on site. We also provided patient guidance, emotional support, and process explanations to become a warm beacon of hope for disaster-stricken residents.

As of August 6th, People's Insurance had established five such service stations in the most severely affected areas of Dongguan City, receiving over 300 consultations and successfully processing vehicle claims totaling over 800 units. Five large-scale storage facilities were pre-arranged to accommodate 3,500 vehicles with full loss coverage. We have also dispatched over 1,000 rescue vehicles to transfer stranded vehicles, successfully relocating more than 3,000 vehicles.

Technological Power: Accelerating Claims Processing

In the face of a massive influx of claims, People's Insurance broke with traditional inspection and assessment methods, fully leveraging online and technological tools to boost disaster relief efficiency. The company implemented "three free" and "four quick" processing for vehicle insurance claims, which included remote inspections, free weather reports, and free accident rescue services. This enabled rapid, unbiased assistance, repair, and compensation. For agricultural insurance, we employed intelligent assessment technology through the "Smart Farm" app to allow investigators in the field to quickly complete damage assessments and evaluations with AI-based precision, significantly shortening the claims processing period.

We also set up flood warning monitoring systems, which were pre-deployed in Dongguan City to monitor flooding conditions. By combining historical data with real-time monitoring, we have accumulated valuable experience in smart disaster prevention.