Woodpecker Home Repair Completes Revamp, Fully Promotes Price Transparency and "Tian Gong" System Upgrade
In recent months, under the guidance of regulators, the Woodpecker platform has made significant progress in areas such as price transparency, service records, and complaint response mechanisms.
CCTV News, August 1st (Reporter: Zhao Kai) On August 1st, Chongqing Woodpecker Network Technology Co., Ltd. held a "War Against Heat, Protecting Life, Promoting Employment" media open day activity. This is the first time the platform has held such an event since completing its revamp under regulatory guidance.
In recent months, under the guidance of regulators, the Woodpecker platform has made significant progress in areas such as price transparency, service records, and complaint response mechanisms.
Woodpecker Home Repair's General Manager Zhu Hongkun emphasized at the activity: The platform has implemented three major revamp initiatives.
The first is to make prices transparent across all channels. We have launched an AI pricing function that allows users to view detailed service price lists and make informed decisions when reporting a repair. This ensures a "clear and transparent" consumption experience for users.
The second is to intelligentize maintenance services. Our self-developed "Tian Gong" system has been upgraded and covers the entire process from ordering to delivery and after-sales. Through business data analysis, we continuously optimize service standards and achieve 98% response rate within 5 minutes of order placement. Key node information is automatically pushed, ensuring that maintenance records can be traced back.
The third is to close-loop quality control. We have established a national complaint hotline and implemented a three-line accountability system: frontline customer service responds to complaints within 48 hours, second-line performance management drives continuous improvement in services, and third-line supplier evaluation ensures that suppliers are held accountable for their performance. This has significantly reduced the overall complaint rate across all channels.
In recent days, extreme heatwaves have persisted nationwide, leading to a surge in air conditioning repair demand. Zhu Hongkun told reporters that Woodpecker Home Repair's platform saw a 300% increase in air conditioning repair orders in July compared to May. This extreme weather has served as both a test of the platform's service capabilities and a live demonstration of its commitment to revamp.